Service and Repair
Do you have a technical request? Please use our request form.
Your device does not work properly? Please read the operating instructions again carefully.
If the unit is in fact defective, please send it to:
Attn.: PROXXON Inc. Service Center
2555 Tate Blvd. S.E.
PO Box 1909
Hickory, NC 28603-1909
Please make sure that your tool is carefully packaged and include a copy of your dated proof of purchase. You will help us to react even quicker, if you describe the problem in short and please don't forget to include your name, address and daytime telephone number. We will respond in a prompt and reliable manner.
You can also order any necessary spare parts from our Service Center at the above address. Please check the article-number of the tool concerned on the nameplate of the tool and define the part needed by using the explosion drawing in the manual that came with the tool. Every part has a specific number (5 digit-XX). Simply indicate this number when ordering and we will ship the item right away.
Please have your credit card (VISA/MASTERCARD) ready when calling our toll-free number 1-877-PROXXON.