Service and Repair
Do you have a technical request? Please use our request form.
Your device does not work properly? Please read the operating instructions again carefully.
If the tool is in fact defective, please send it to our service center at the address below:
P.O. Box 1909
Hickory, NC 28603-1909
UPS / FedEx
130 US Highway 321 SW
Hickory, NC 28602
Please make sure that your tool is carefully packaged and include a copy of your dated proof of purchase. You will help us to react even quicker, if you describe the problem in short and please don't forget to include your name, address and daytime telephone number. We will respond in a prompt and reliable manner.
You can also order any necessary spare parts from our Service Center at the above address. Please check the letter-figure combination of the tool concerned on the nameplate of the tool and define the part needed by using the explosion drawing in the manual that came with the tool. Every part has a specific number (5 digit-XX). Simply indicate this number when ordering and we will ship the item right away.
Please have your credit card (VISA/MASTERCARD) ready when calling our toll-free number 1-877-PROXXON.